Privacy Policy

Last updated: 12th November 2025

1. Introduction

Welcome to Echo Operations (“we”, “our”, or “us”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.echooperations.com.

By using our website, you agree to the terms of this Privacy Policy.

2. Who We Are

Echo Operations is a business registered in the United Kingdom, operated by Kelly Fletcher as a sole trader. We provide operations consulting.

If you have any questions about this policy, you can contact us at: kelly@echooperations.com

3. What Information We Collect

We may collect and process the following personal data:

  • Contact Information: such as your name and email address, when you fill out a contact form or subscribe to our mailing list.

  • Usage Data: including anonymised analytics data about how you use our website (e.g. pages visited, time on site, browser type).

We do not collect any sensitive personal data.

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries or messages.

  • Provide updates or information you have requested.

  • Improve our website and services.

We do not share, sell, or rent your personal information to third parties for marketing purposes.

5. Legal Basis for Processing

Under UK data protection law (UK GDPR), we rely on the following legal bases for processing your data:

  • Consent: when you provide your details through a form or subscribe to updates.

  • Legitimate Interests: to operate and improve our website and respond to enquiries.

6. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law.

If you would like your information deleted, please contact kelly@echooperations.com

7. Cookies and Analytics

Our website may use cookies or similar technologies to help us understand how visitors use the site. You can disable cookies in your browser settings at any time.

If we use third-party analytics tools (such as Google Analytics), data may be processed in accordance with their privacy policies.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent at any time (where applicable).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

More information is available at www.ico.org.uk.

9. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, please note that no system is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.