A straight-talking strategist, people first leader, and professional problem-solver.

When projects stall, processes pile up, and your team is running on fumes, it can feel like no amount of effort gets you closer to real results.

You don’t need another quick fix - you need clarity, momentum, and systems your people can actually rely on. That’s where I come in.

For over 20 years, I’ve helped leaders like you turn operational overwhelm into sustainable success - leading global change programs, merging post-acquisition teams, rescuing million-pound projects, and building systems that hold strong even under pressure.

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Ready for change that sticks? →

20+ years leading transformational change

£5M+ project portfolio

£2M client contract saved

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LET’S GET SPECIFIC.

HERE'S WHAT WON'T HELP YOU MOVE FORWARD

  • Another transformation that changes nothing

  • Another roadmap gathering dust

  • Another software tool nobody uses

  • Another ops hire who inherits old behaviours 

  • Another surface level efficiency review

LET’S GET SPECIFIC.

VERSUS WHAT ACTUALLY CREATES REAL CHANGE

  • Clarity on what’s really holding you back

  • Change that feels supported, not imposed

  • Systems that work and add value for business 

  • Clear insight on your Ops Maturity 

  • Solutions that fix causes, not symptoms

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WHERE WE START

You already know what friction looks like in your business - stalled projects, stretched teams, progress that never quite sticks. But uncovering the root cause of those issues? That’s where most businesses get stuck.

After 20+ years working hands-on with leaders and teams, I’ve seen the same patterns repeat time and again. Those patterns became the 8 pillars of the Echo Reset™. They aren’t pulled from a textbook - they’re the real pressure points where businesses either stall or scale.

By mapping your Operational Maturity across these 8 pillars, you get a practical, personalised framework that highlights your strengths, exposes the friction, and shows you the clearest path forward to your next level with time indicators.

The result? You stop guessing and start moving forward - with clarity, confidence, and focus on what really matters.

THE ECHO RESET

TM

Start your reset →
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THE EIGHT PILLARS OF THE ECHO RESET

TM

Each of the 8 pillars represents a critical area for long-term growth and scalable operations.

Measured together, they create a unique maturity map that strips away the noise and shows you exactly where to focus for progress that lasts.

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Strategy Alignment

Clear Operational goals that support how the business actually runs, closing the gap between vision & reality.

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Process Discipline & Efficiency

Processes designed to drive consistency and quality, even under pressure and variation.

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Technology & Systems

Tools and systems that enable scale and reduce noise, not add to it.

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People & Capability

Teams equipped with the skills, clarity, and support they need to thrive.

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Governance & Controls

Proactive risk management with smart guardrails that eliminate blind spots and quality traps.

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Data + Reporting Integrity

Reliable, realtime reporting that leaders can trust to make confident decisions on business performance.

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Stakeholder Focus

Strong relationships & managed expectations keep everyone aligned & moving forward through change.

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Change & Continued Improvement

Improvement mindsets become culture, replacing resistance & reliance with sustainable growth.

WANT TO READ MORE?

START HERE

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WHAT IT’S LIKE TO WORK WITH KELLY

KIND WORDS

“I've worked with Kelly for many years and she has always been a huge source of knowledge and lead others from a place of balancing the needs of the business whilst also supporting the people from a human perspective too. That's difficult to do. Kelly has been truly purpose-lead in everything she does, which has a huge impact. This style makes Kelly a valued and respected person to everyone she partners with.”

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“What sets Kelly apart is how naturally she transforms teams and projects.

She leads with clarity, purpose, and a level of capability that continues to inspire me. I’ve genuinely not met anyone else quite like her—she consistently surprises and impresses with her insight, dedication, and impact.”

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“Kelly is a joy to work with. She is one of those people who operates at a level of organisation that few people manage to achieve. She has an ability to seek out patterns and themes and then confidently and effectively advocate for change. Her ability to have fun, combined with significant capability and experience is a gift to any team or project.”

CLARITY WITHOUT THE CORPORATE FLUFF.

Let's Begin →